Who pays for my repairs?
In many cases, the insurance company will issue you the customer, the original insurance check. In other cases, the insurance company may pay Baltimore Body Shop direct for the repairs. If the check is made payable to only you and/or your spouse, you will be able to sign the original insurance check over to Baltimore Body Shop at any point during the repair process or at the end of the repairs. Please look closely, your name may not be the only one on the original insurance check, your lien or leaseholder may be on the check. It is your responsibility to have the lien or leaseholder endorse this check. Baltimore Body Shop can assist you with information and paperwork your lien or leaseholder may need before you take the check to them to endorse. It is the policy of Baltimore Body Shop, that a vehicle may not be released until payment is received by the insurance company or the customer. (Top)
What happens if I find additional damages to my car?
Typically, the original estimate will only include visual damage. Once the vehicle is in the repair stages, hidden damage may be found. This is normal for most repairs due to the complexity of today's vehicles. Baltimore Body Shop will work direcly with the insurance company should supplemental damages be found. In most cases, supplemental communication goes smoothly with the insurance company to repair your vehicle to pre-accident condition. However, there may be times Baltimore Body Shop may need your assistance with supplemental needs. Supplemental damage, which is above and beyond the original estimate in many cases, will be directly billed to the insurance company.(Top)
How long will it take to repair my car?
Baltimore Body Shop attempts to forecast a target date on how long your repairs may take. This is not an exact science. A major component in making the forecast is the dollar amount of repairs. We start by using industry standards of one week of repair time for every one-thousand dollars of damage. Then you must factor in the complexity of repairs, unforeseen delays which may occur due to additional supplemental damage, availability of parts, part delays, receipt of incorrect parts, supplemental insurance approvals and current workload of the shop. Other non-controllable outside delays may increase the time it takes to properly repair your vehicle. Again, Baltimore Body Shop will give you a target time frame, but we are unable and cannot guarantee a specific delivery date.(Top)
How do I get a rental?
If you have rental coverage, most insurance rental policies only allow thirty(30) days or less of rental car coverage. In some cases, the repairs will take longer than your rental coverage allows. Some policies do not entirely cover the daily fee to rent a car. Please be prepared to assume the rental car cost above and beyond your policy time or dollar limits. Unfortunately, we do not have loaner cars available.(Top)
What warranty do I get?
All of our repairs are backed by a written warranty. Please feel free to contact any of our friendly staff members for any additional information.(Top)
Thank you for choosing Baltimore Body Shop for your collision repair needs.
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